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Suspension of ID-card certificates

If you need to suspend your ID-card certificates, please call (+372) 677 3377 or 1777

These numbers are available 24/7 and you’re serviced in Estonian, English and Russian. When calling from abroad the longer number should be used. 

Over the phone it is possible to suspend ID-card, residence permit card and Digi-ID certificates (e.g. if it is suspected that the ID-card has been lost and it may be misused). One cannot electronically sign documents or make other operations in an electronic environment if the certificates have been suspended. ID-card will be still valid for physical identification.

For suspending ID-card, residence permit card and Digi-ID certificates your personal data will be asked: given name and surname, date of birth or personal identification code, and the location of birth or the document number. In order for the suspension to take effect, you will have to provide at least some of the above data and the certificates will be suspended. 

In the event of losing your ID-card, residence permit card or Digi-ID, make sure to notify the Police and Border Guard Board, which can invalidate the ID-card, residence permit card or Digi-ID as a physical document, if necessary.

Prices when calling (+372) 677 3377 or 1777 

  • (+372) 677 3377 regular landline call rate applies; 
  • when calling 1777, the caller pays for the call from the first minute based on the price lists of the telephone operators (as of 01.07.2018):
    • from Tele2 network 0,23 € per min;
    • from Elisa network 0,30 € per min;
    • from Telia mobiile network 0,2278 per min
    • from Telia landline phones: set-up fee 0,0312 €/call + 0,0222 per min.

 

Starting from July 1st2018, Tieto Estonia AS will be the new provider of ID-card support service. The new ID-helpline number is +372 666 8888, and regular landline call rates will apply. Calls will be answered on working days from 8 a.m. to 7 p.m.